Our Practice

• Family Disputes
• Employment
• Tortuous Claims
• Commercial Disputes
• Business Valuation
• Environmental Social & Governance 

At 22 Chalcott our entire focus is providing you with an accurate and timely solution to your dispute: to avoid running up un-necessary legal fees tinvolved in litigation.  We are dedicated to understanding what results you want and to helping you understand what actions we can take on your behalf. We will work with you every step of the way to make sure that you understand the choices you are making and feel empowered to make them.  

As an accredited mediator with the International Mediation Institute, as well as the Center for Dispute Resolution, Philip Corsano adheres to globally recognised standards and criteria for mediators. He has extensive training and experience successfully settling disputes through mediation.The mediation process is flexible but typically involves:

· Identifying issues in dispute· Facilitating communication between the parties· Exploring interests and priorities· Developing different (hidden) settlement options· Negotiating a mutually acceptable resolution.

Every morning, our mediator has a meeting to discuss your cases. This means that no matter who you go with in our firm, the expertise of the whole team weighs in on your case. 

Philip has 30 + years and has a proven track record of success. We use that experience to help you down a path to the results you need. Check out our success stories, and then schedule your free phone consultation today.

CLIENT ADVISORY ON OUR COMPLAINTS PROCEDURE

Complaints Procedures for 22 Chalcott Gdns Regulated Mediators & Registered Mediation Providers 

As members of the Civil Mediation Council all our individual Regulated Mediators must investigate complaints made against them; all Registered Mediation Providers must investigate complaints made against them or against mediators appointed by them.  

We set out below the minimum requirements that as Regulated Mediators’ and Registered Mediation Providers’ we provide our Mediation client. Our complaints procedures are available and readily accessible and visible to you as clients and members of the public, and are referred to in our engagement agreement. Our complaints procedure is also available on our website.. 

Specifics our complaints procedures state: 

1. All complaints will be acknowledged in writing within 5 working days of receipt 

2. All complaints will be investigated and responded to within 21 working days of receipt. In certain situations, depending on complexity, we may specify that further time may be required. In these cases we will notify you as the complainant(s) of this in writing. 

3. That in the case of Registered Mediation Providers, any investigation will be carried out by somebody other than the mediator that the complaint relates to. 

4. Once the complaint is dealt with, within the 21 working days of receipt of the complaint, [or more time where necessary under point 2 above), the matter will be closed. We have no appeal process within 22 Chalcott Gardens. 

5. However, if the response is not accepted by you as the complainant, you can appeal to the CMC on certain grounds, and provide details of how to do this. Details of the CMC's appeal processes can be found here: https://civilmediation.org/for-thepublic/complaints/ 

6. As Regulated Mediators and Registered Mediation Providers we keep written records of all and any complaints received.

7. This complaints procedure complies with Minimum Standards for Complaints Procedures from 1.2.2021 of the Civil Mediation Council.

22 Chalcott Gardens 20 May 2024